Utilising PowerShell to enable effective remote support during lockdown – Alex ‘Bytes’ Gallagher, Senior Infrastructure Specialist, Turning Point Copy

Alex shares his nifty PowerShell support function code which combined with GitHub and visual studio has some magic code working nicely together. This nifty tool now enables Charity Turning Point to pull data about a machine for the service desk to attach to tickets. It covers a wide array of data so they don’t have to remember everything escalation teams might want and helps them deliver more effective remote support for users.