Mike is an experienced and highly motivated IT leader with a proven track record in the delivery of service excellence, customer focused technical operational support and continual service improvement. Skilled in supplier and vendor engagement, management and negotiation, ensuring proposed solutions deliver value for money aligned to strategic objectives and required business outcomes.
Excellent interpersonal skills with an ability to interpret complex information and communicate clearly without ambiguity, with internal technical teams, external partners, customers, and key stakeholders up to and including exec level.
Technical background with excellent skills and appreciation across a number of technical areas including Data Centre Management, Storage and Backup, Windows and Unix Server, Databases, Virtualization, Citrix, End User Computing and IT Security Services.
Currently Technical Operations Manager at Manchester City Council, one of the UK’s largest and most progressive Local Authorities providing services to 600,000 residents, leading a team of 38 resources providing technical and application support for some 200 secure services across 300 locations.
Extensive knowledge of the Public Sector with 20 years’ experience in Local Government, shaping strategy to meet corporate objectives spanning diverse and critical services including Social Housing and Social Care, facing into the challenges brought about by legislative change and financial constraints, and the increased use and reliance on technology to deliver operational efficiencies, cost reduction, and the delivery of critical and statutory services.
- Short Bio:A highly motivated IT leader with a proven track record in the delivery of service excellence and technology change